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Shipping & Returns

Shipping

Any order that has been paid in full, approved by the operating company, and consists of products that are in stock, will be sent by the operating company or by a representative on its behalf to the address that the customer provided at the time of placing their order.

The date of delivery to the customer’s provided address should occur within up to 5 business days from the date of the confirmation of the order and the completion of payment for it unless stated otherwise on the website (for a specific product), or otherwise communicated by the website to the customer through email by a website representative. Business days do not include Fridays, Saturdays, or Holidays (including Holiday Eves).

The operating company will deliver the order after receiving the payment of delivery fees by the customer, through a shipping company directly to the customer’s address. The regulations of the shipping company through which the orders are delivered apply to every delivery. These regulations obligate the customer to provide exact delivery details and to be available for communication with the said shipping company. The operating company will not be held responsible for a delay in the delivery of the order or non-delivery of an order caused by force majeure and/or events beyond the control of the operating company, including strikes, extreme weather conditions, war, or delays due to the holidays or sales which elongate delivery times.

Shipping fees for the delivery of the order will be paid in full by the customer within the same payment as for the products ordered themselves.

The operating company and/or anyone on its behalf, including a representative of the shipping company, may require the presence of the credit card holder and/or the payment method with which the order was paid, as well as demand the presentation of an identity card of the credit card holder, and/or a signature by the credit card holder on the shipping certificate as a condition for delivering the order to the customer.

If the customer has a complaint regarding a delay in the delivery of the order, they must immediately notify the operating company by sending an email to [email protected] or by calling 03-5321541 and speaking with a representative.

Suppose the customer’s order has been packaged and sent to the customer’s address, and the customer requests that the order be canceled within the cancellation period (as defined in the section regarding “Cancellation of order by the customer”). In that case, the customer will be held fully responsible for returning the ordered products to the website at their own expense in a useable condition, closed, and not damaged in any form. That is, in their original packaging, intact, unused, without damage, defect, or spoilage of any kind (hereinafter: “usable condition”). Only after the ordered products are received in return, and are in usable condition, will the operating company determine whether the customer is viable for a refund. The refund will not include the shipping fees charged to the customer for the original delivery or for products that were not returned but were in the original order, or for products that were returned in an unusable condition.

If an order is returned to the website or the operating company due to incorrect information provided by the customer, the customer will be charged for the shipping and handling fees concerning the return of the shipment to the operating company, that is, the customer will be charged for double the original shipping fee.

Pick Up

If the customer chooses to come and collect their order from the operating company’s brick-and-mortar location, the order will be held on the side for up to 21 days from the date of the confirmation of the order. The date of collection should be coordinated in advance between the customer and the website representative.

The collection should be performed by the customer at the address: 32 Weizmann Street, Tel-Aviv. If the order is not picked up by the customer within 21 days from the date of the confirmation of the order, the order will be canceled and the operating company will give the customer a credit voucher to make a repurchase on the website worth the amount of the canceled order.

The operating company hereby states that in the case of an order made by a customer who selected the self-collection option and did not collect their order within the aforementioned time, the customer agrees that they will only receive a credit voucher from the operating company which is valid for one year from the date of the original confirmation of the order from the website.

Cancellation of Order - Customer

A customer may cancel their order by sending a cancellation notice to the website at [email protected] or by calling a representative of the operating company at 03-5321541, as defined in the provisions of the Consumer Protection Law 1981 (below: “Consumer Protection Law”).

It is possible to cancel the order 14 days from the placement of the order or from receiving the goods (whichever is later), or in the case of pickup, up to 14 days from receiving notification from the website or the operating company that the order is ready for pickup. This period is defined as the cancellation period (hereinafter: the “cancellation period”).

If and after the order has been sent to the customer’s address, the customer requests to cancel their order (within the cancellation period), canceling the order will require the customer to return the products within the order to the operating company’s brick and mortar location at their own expense. All products must be in usable condition in their original packaging and/or unused and/or without damage and/or defect and/or spoilage of any kind or type. The original purchase invoice which was sent to the customer to confirm the order must be attached to the return.

The customer gives consent that the customer is fully responsible for returning the products within the canceled order in useable condition and that the operating company will not receive any claim that the products returned were in usable condition when in fact they arrived at the operating company in an unusable condition.

Only after receiving back the ordered products will the operating company entitle the customer to a refund which includes only the following: the amount paid by the customer for the returned products, minus the original shipping fees paid by the customer, minus the price of products that were returned in a condition deemed unusable, minus cancellation fees at a rate not exceeding 5% of the order amount or up to 100 NIS, whichever is lower (hereinafter: “cancellation fees”). Any returns made to the customer will only be done by crediting the exact payment method that the customer used to pay for the original order that they canceled.

In the event of cancellation of an order due to a defect in the products provided in the order, the customer will be credited to the payment method that was used to pay for the above-mentioned products. The payment method will be credited in full (100% refund) for the amount collected from the customer for those specific products. Alternatively, the customer can choose to order identical or different products in place of the products provided within the canceled order. In this case, the website or the operating company will send the replacement products to the customer. For the purpose of monitoring and improving customer service, the operating company will request that the customer return the defective product to check the malfunction that caused the discrepancy.

If the operating company or website provides the customer with a gift free of charge within the canceled order, the customer will not be provided a refund on these specific products.

Cancellation of Order - Operating Company

The operating company at its sole discretion may cancel a customer’s order, for any reason, and at any time, in whole or in part, before the order has been sent to the customer or before it has been received by the customer. Cancellation notification of the order will be given to the customer by sending them a message to the email provided by the customer when placing the order. The website and/or the operating company will not charge the customer for making this canceled order. If the customer has already been charged for the order, they will be credited to the payment method with which the customer paid for this order in the full amount charged.

If the customer’s order is not completed for reasons such as refusal of charge from the credit card company that the customer used to make the payment or from PayPal, the operating company is not obliged to notify the customer.

If the cancellation of the order in question was due to products ordered being out of stock, the website and/or the operating company will be entitled to offer the customer replacement products of an equivalent value.

Any customer who has not been charged for a canceled order or has already been refunded for a charge that was made, will not be entitled to assert any claim and/or make any demand and/or claim and/or make any demand and/or claim any claim from the website and/or the operating company for the cancellation of the order in question.

When canceling an order, the website and/or the operating company will not be held responsible and will not bear any direct, indirect, consequential, or special damage caused to the customer or another third party, including but not limited to damage due to the purchase of an identical product at a higher price from a third party.

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