Terms & Conditions
General
Welcome to KISU (hereinafter: “the website”), owned and operated by Erika Jungreis LTD. 514651645 (hereinafter: “the operating company”) located at 32 Weizmann Street Tel-Aviv, Israel. This site serves and acts as an online store that presents, offers, and sells various products in the skincare and makeup industry.
Individuals browsing and/or using the website (hereinafter: “the customer”) please note the following: entering the website and any action and/or use of the website, including but not limited to browsing website pages and/or purchasing a product through the website and/or booking a treatment through the website and/or any other use the website indicates that the customer consents to the terms of use below (“the regulations”) and other terms that either appear or will appear on the website at the time of use. If the customer does not consent to any of the terms of use and/or the additional conditions on the website, then the customer is asked to refrain from using the website, especially regarding making any purchase through the website.
By using the website, you signify your agreement to these Terms of Use, our Confidentiality and Privacy Policy, and our Guidelines and Rules, whether or not you have read them.
The operating company may at any time and at its sole discretion change the terms of use. Continued use of the website and the services provided on the website after the changes in the terms of use have been made will indicate the customer’s agreement with the provisions of the updated regulations. If the customer does not agree to any of the updated terms of use, he/she must refrain from continuing to use the website and the services provided on it. Changes in the terms of use that are subject to the provisions of the law will enter into force in accordance with the aforementioned legal provisions even if they have not yet been updated in these regulations. In any case of a contradiction between the provisions of the updated terms of use and instructions appearing in previous versions of terms of us and/or in other publications on the matter on the website, the provisions of the current terms of use will prevail, and subject to changes in accordance with the provisions of the law.
Guidelines and Rules
Any person, including a company, can use the website, including making purchases through the website and booking treatments through the website, as long as they accept the terms of use and are subject to fulfilling the criteria as follows:
- The user is competent to perform binding legal actions.
- The user is 18 years or older.
- The user has an email account which will be provided when either making an account, booking a treatment, entering the purchase flow, and/or signing up for the newsletter.
- The user has a valid Israeli credit card issued in Israel by one of the country’s credit card companies and/or has an active PayPal account.
The customer may use the website personally, provided that the use is intended for legal purposes only and complies with the provisions of the terms of use and the provisions of the law. Please note that the customer is solely responsible for their use of the website.
The customer may not use the website for commercial purposes, including wholesale purchases with the intention to sell on to third parties, or for any other non-personal use.
The customer is not allowed to place advertisements and/or commercial information and/or any other information on the website. The customer may not make any illegal or unauthorized use of the website and its content, including copyright, distribution, presentation, or any other use for other purposes.
The customer is not allowed to harm the operation of the website and/or harm the use of other customers on the website and/or their rights.
The customer is not allowed to enter into the website from an improper source such as a website with illegal or immoral content and/or link the website to such websites.
The operating company maintains its right to prevent any person or company, for any reason, from using some or all of the services on the website temporarily or permanently. This can be done without giving advanced notice or an explanation to the customer. This decision will come at the sole discretion of the operating company and includes but is not limited to any of the following cases:
*The customer violated a condition of the terms of use.
- The credit card in the customer’s possession has been blocked or restricted for use in some way.
- The customer provided incorrect details during registration and/or afterward including registering on the website under false pretenses which is a criminal defense and prohibited by law.
- The customer has committed an act or omission that harms the operating company and/or anyone on its behalf and/or the proper operation of the website and/or any of the suppliers and/or any third party.
- The customer committed an illegal act and/or violated the provisions of the law.
- The customer intends to sell the products purchased through the website to a third party.
- The customer intends to misuse and/or defraud vouchers and/or coupons issued by the website and/or any other services offered by the website.
A customer whose participation on the website has been banned by the operating company will not be allowed to return and register on the website under a different user name
Customer Registration
Before purchasing on the website, the customer is obliged to open a personal user account. With the help of the user account, the customer will be able to perform various actions on the website, including purchasing products, viewing past purchases, booking treatments, viewing past and future treatment appointments, making changes to the customer’s details and preferences, etc. To make a purchase the customer will have to provide personal details including:
First and Last Name
Shipping Address
Phone Number
Email Address
Choosing a Password
Opening a user account will possibly require the customer to provide additional details and/or be subject to additional conditions that will be published on the website, and which are not specified in these terms of use.
After the customer has registered and actively confirms his registration on the website, this will be considered an act of consent from the customer to receive emails from the operating company, the purpose of which is to encourage the purchase of additional products on the website, to encourage booking treatments via the website and providing the customer with additional information regarding the beauty industry.
Additionally, at the same time, the customer herein confirms their consent to receive emails from the website when the word “Advertisement” does not appear in the email’s title. At any time, the customer may notify the operating company of their refusal to receive any email from the website by sending a message to the operating company’s email address [email protected], or remove themselves from the mailing list directly through the emails themselves.
It is the sole responsibility of the customer to make sure to correctly type the required details when registering for the website’s services and when opening a user account. The customer is also required to take care of updating the website with changes regarding their details, however many there may be. Filling out incorrect details may prevent the website from providing the customer with the products that they purchased on the website.
The operating company requests that the customer be discrete regarding the personal password used to enter their account on the website. To reduce the risk of leakage of the customer’s information, we suggest that the customer change their password from time to time.
Data provided by the customer when opening an account is considered valid to the operating company and this data will be kept in the database of the website only and will not be transferred to any third party without the express consent of the customer. The only exceptions to this statement are as follows: the customer’s information or part of it will be transferred to the supplier of the products purchased by the customer, or to the shipping company chosen to complete the purchasing process and to successfully deliver the products or service to the customer.
The customer’s credit card details are not saved within the website’s database and are not accessible to the operating company and/or any individuals within the operating company. Any sensitive information provided by the customer when opening a user account is encrypted before being saved in the website’s database. The customer’s passwords are encrypted and can’t be seen or touched by the operating company. Please note that the website’s use of customer details is subject to the website’s “Confidentiality and Privacy Policy” as defined within these terms of use.
Knowingly submitting false information is a criminal offense according to the law. Therefore the operating company will be entitled to take any legal action against the submitter of false information, including going to court regarding damages caused to the operating company and/or anyone on its behalf due to any disruption resulting from the submission of false information.
Purchasing on the Website
The website offers a selection of skincare and makeup products for sale from various international manufacturers and brands, including face and body care products, makeup products, hair products, and other accessories (hereinafter: the “Products”). The prices of the products and services offered are determined at the discretion of the operating company only.
Products
The customer can browse and select the products that the customer wishes to purchase by adding them to the shopping cart on the website. At any stage during the purchase process on the website, the customer can access their shopping cart and view the products chosen, add more products to the shopping cart, or remove products from the shopping cart. Once the customer has finished their product selection, the customer will be led to the payment page to fill out payment details and complete the purchase. During the payment phase, the customer may be required to share additional personal details, such as name and delivery address, phone number, notes to the courier regarding their order, etc.
Services
When booking a service, the customer will be required to pay a downpayment of 150 NIS which will be deducted from the total cost of the treatment once the treatment has been provided.
The customer is required to cancel the treatment at least three business days in advance (hereinafter: “the cancellation period”) to keep the advanced downpayment. If the customer cancels within this cancellation period, the downpayment can either be transferred to the customer’s next treatment, be saved for future purchases (whether it be for a treatment or the purchase of products), or returned to the customer on the payment method which was used to originally pay for the downpayment.
If the customer does not have a future treatment scheduled and wishes to keep the downpayment for their next booking or future purchases, the downpayment will only stay valid for one year from the time that the downpayment was initially paid. If the customer does not use it within this time period, the 150 NIS can not be used by the customer.
If the customer does not cancel the treatment within the cancellation period, the initial downpayment of 150 NIS will not be returned to the customer.
Payment Options
Payment can be completed with the following means only: Credit Card, PayPal, and Apple Pay.
When paying by credit card, the customer will have to choose from a list of approved payment gateways in which the customer can pay for the products that they wish to buy. Credit Card payment is carried out within the clearing system of Tranzilla, which complies with the PCI-DSS security standard and is protected by secure and encrypted SSL communication. It is important to note that this coded and encrypted information is translated into a “token” that can not be seen or read by the operating company when charging the customer’s credit card. Only Tranzilla can translate the “token” into the specific credit card details. Once the purchase is made, the customer can decide to remove this “token” from the operating company’s database at any time, simply by erasing this information from the “My Kisu” section on the menu under the customer’s “Payment Details”.
When paying by credit card (with the exception of a Debit credit card), the customer may split the total payment for up to 5 equal payments without interest as follows:
- If the amount of the order is up to 500 NIS (including VAT), the total value of the order can not be split into installments
- If the amount of the order is higher than 500 NIS and up to 800 NIS (including VAT), the total value can be split into two payments.
- If the amount of the order is higher than 800 NIS and up to 1000 NIS (including VAT), the total value can be split into three payments.
- If the amount of the order is higher than 1000 NIS and up to 1250 NIS (including VAT), the total value can be split into four payments.
- If the amount of the order is higher than 1250 NIS (including VAT), the total value can be split into up to five payments.
Once the customer has completed the payment phase, the website will then email a purchase confirmation to the customer for the order made. This email will be sent to the email address that the customer provided when registering for the website. Confirmation of the order is issued by the website automatically. Only at a later stage does the operating company or someone on its behalf verify the availability of the products for delivery. The ability to verify the credit card used within the order (with the credit card company in question) will not happen immediately when the order is made and confirmed.
Although the operating company may receive the order and issue an automatic confirmation for this order (which will be sent to the customer by email), this does not oblige the website and/or the operating company to carry out and fulfill the order and does not constitute as evidence of the performance of any actions in connection with the order by the website and/or the operating company. The registration and documentation of the receipt of the order from the customer on the website’s backend is the only conclusive evidence considered as valid on the part of the website and the operating company in connection with the order.
To ensure the execution of the customer’s order, the customer is obliged to provide complete and correct details as required. The operating company hereby states that providing false information is a criminal offense and any customer that does that is subject to the penalties provided by law.
The customer will be contacted by the operating company in any of the following cases:
*If products within the customer’s shopping cart are out of stock. If there is a lack of stock, the customer may waive the order for the products and either receive a refund for the product out of stock or if requested, the customer may cancel the whole order and the payment received for the order will be returned to the customer in full.
*If payment that was used by the customer to carry out the order is refused by the given credit card company.
If a customer’s payment is deemed invalid by the given credit card company used within the transaction, the customer will have to settle the payment within 7 days from the time in which the operating company informs the customer of the receipt of the refusal. If the customer does not complete the payment within the said time, the order will be canceled immediately and the website and/or the operating company are not obliged to inform the customer of this.
Website and Product Warranty
Entering the website, browsing through the website, registering on the website, using the website, choosing products to purchase on the website including but not limited to considerations of suitability to the customer’s needs, purchasing products on the website, and using them are the sole responsibility of the customer.
The presentation of the products and their suppliers on the website does not constitute an admission by the website and/or the operating company of the nature and quality of these products. All the information published on the website about the products, their nature, and quality, is information provided to the website by the suppliers, and the website and/or the operating company are not responsible for the reliability of this information.
All information regarding the products appearing on the website, including the various texts, videos, and images intended to describe the products are for illustrative purposes only. There may be differences between the actual product received by the customer and the product as it appears in the image or description on the website, including size, color, appearance, and other characteristics. These differences do not impose any responsibility on the operating company, or anyone on its behalf.
The website and/or the operating company are solely responsible for the delivery of the products ordered by the customer on the website through delivery to the address provided by the customer when placing the order. The operating company will not bear any responsibility otherwise for damages caused to the customer in connection with the ordering of the products and their use, including but not limited to a delay in receiving the order from the website, the products’ non-suitability to the customer’s needs, failure of the customer to replace them within the return period or defects within the product.
If serious defects are discovered in the product immediately upon receipt of the product by the customer and which resulted from gross negligence on the part of the website and/or the operating company and/or the delivery company, resulting from the way the products were stored and/or delivered to the customer, an exception will be made. In this case, the customer is entitled to compensation that will be limited to replacing the defective product with a new product or providing a refund for the defective product, which in either case will not exceed the price the customer paid for the product.
General Warranty
The website can be used by the customer as is. The customer does not have any right to any claim or demand against the website and/or the operating company regarding the characteristics of the website, its limitations, or its adaptation to the customer’s needs and requirements.
The operating company will make every effort to maintain the normal operation of the website. At the same time, it does not guarantee that the service on the website will not be interrupted and/or that it will be provided without interruptions, breakdowns, and/or malfunctions in the hardware, software, or communication lines. The operating company will not be responsible in any way for malfunctions and/or disruptions in the Internet and/or communication lines that allow connection to the website, and which prevent the customer from connecting to the website’s servers and making proper use of the website, including but not limited to choosing products and ordering them from the website or booking treatments.
The operating company does not guarantee that the files or links that are and/or will be found on the website will lead the customer to active sites. The operating company makes no guarantees regarding the content, reliability, and accuracy of the files or links on the website and will not bear any responsibility for their content and the information published in them. The website will not be held responsible for any damage, direct or indirect, that will be or may be caused to the customer, for clicking on a file or a link and for relying on the information obtained through the use of those links.
The operating company and those on its behalf may publish through the website commercial information and advertisements through specific areas designated for this purpose on the website pages (“banners”). The responsibility for the content of the published ads rests solely with the advertisers. The website and/or the operating company hold no responsibility regarding the content of the publications or their reliability. The publication of the information on the website in itself will not be considered as a recommendation by the website and/or the operating company to purchase the services or products included in such advertisements.
Intellectual property
Compensation and Indemnity
Jurisdiction
Customer Service
The operating company is here to service every customer, user, and/or interested person to answer any question related to the website, including but not limited to the website’s operations, the products and services displayed on it, orders placed, products purchased, products received, product defects, service defects provided on the website or by a website representative, etc. In all of these and any other matters please contact the website’s customer service by email at the address [email protected]
The website’s customer service and the operating company are obliged to respond to your inquiry within three business days.
Unsubscribing from the Mailing List
The operating company invites its customers to join the mailing list (the distribution list for newsletters) of the website. The newsletters sent to customers registered to the mailing list may also contain advertising content about various promotions on the website along with general content. Removal from the mailing list is executed easily by the customer and independently by the customer (without the need for the intervention of the operating company), by clicking on the link “Unsubscribe From the Newsletter” which is located at the bottom of every newsletter sent to the customer. Customers may also contact the website’s customer service with an email to the address [email protected]
