Everything you
want to know
about kisu
MY SKIN
The easiest way to get started is by taking the KISU Skin Quiz. Answer 15 simple questions that will allow us to determine your skin type. We will provide you with curated product recommendations that will help you build a skincare routine to fit your exact needs.
Enter the KISU Mini Bar to mix and match your dream skincare routine with minimum commitment. Choose six deluxe-sized products for the price of five and receive a limited edition cosmetic bag for free.
At KISU, we know that every skin has individual needs and sensitivities. Therefore, we always recommend first-time visitors to begin with our “A La Carte Facial” which allows us to determine your skin goals and then treat them accordingly; providing your skin with everything it needs on that specific day.
Once we get to know your skin, together, you and your skincare therapist can review your long-term skin objectives and set a more detailed treatment plan for the future.
Think of your skin type as your natural skin mode. It’s the skin you were born with.
Skin types can range from combination to dry to oily.
A skin condition is how your skin is reacting to the surrounding world. Internal and external factors such as UV exposure, weather changes, stress, and lifestyle, all can affect your skin conditions. The most common skin conditions are dehydration and sensitivity. Skin conditions can affect all skin types including acnetic skin.
You’re not alone! With hundreds of thousands of different products on the market and endless information and contradicting opinions, the present state of the beauty industry can be slightly overwhelming (even for the most experienced beauty junkies).
Let us help you wade through this boundless sea of information, understanding your skin goals, and coming up with a game plan to bring your skin to its maximum potential.
You can either take the KISU Skin Quiz to receive quick and easy insight regarding how to treat your skin properly or for more detailed requests, reach out to our team of skin therapists who will be happy to help you with any skin concerns.
MY KISU
Your account is all about you. So, we work hard to make sure it stays that way via the “My KISU” section on our website. Here you can organize your every beauty want and need.
Beyond basic personal information and delivery preferences, within this section, you can find; Past and Future Facial Appointments, Wishlists & Favorites, curated product recommendations after completing the KISU Skin Quiz, Back in Stock notifications, Gift Cards & more.
Updating your profile is easy, just log in and get started.
THINGS TO KNOW
Want to be the first to know? Kisu VIPs is a small community with exclusive access to special events, early access to new drops, and additional promotions.
Kisu VIPs achieve their status by a mix of the following criteria: client longevity, purchasing history, social media engagement, and of course a love for skincare!
Pave your path to VIP status by simply making an account and following us on our socials. Make sure to share your purchases and stay engaged to quickly climb your way to VIP status.
Join our newsletter to get regular updates about the latest and the greatest. Momentary events such as Flash Sales, Free Shipping, or other short promotions are shared via our social media platforms. So keep your eyes peeled regarding everything KISU.
MY ORDERS
Get your favorite products delivered right to your doorstep or have them ready for pickup when you swing by The Flagship. Either way; your favorite skincare is just a few clicks away.
The KISU team is ready to help! We are available by telephone, on WhatsApp, and on social media – reach out to us via your preferred contact method and we will get back to you during our regular business hours.
So sorry to hear that!
Back in Stock
Want to know when a product is back in stock? It’s easy!
If a product is momentarily unavailable, a “notify me” option will appear next to the product within your cart at checkout. Please make sure to leave your email information and we will make sure to contact you as soon as it lands back on the KISU shelves (which may be sooner than you think).
Back-Order
If a back-order option is available you can place your order in advance. Please take into consideration that this will delay the shipment of the entire order. The full order will only be shipped once everything is physically available to our team.
Pick Up
If your order is placed within regular business hours, it should be ready to be picked up within two hours from the time the order is processed. If you have a specific pickup time in mind, please call our team and we will make sure it happens.
Door-to-Door Delivery
We are fully committed to making sure that you receive your beauty must-haves as soon as possible. Therefore, your package should be delivered to your doorstep within a maximum of five business days.
Please note the following:
- Orders received after 11:00 a.m. will only be shipped the following business day.
- Orders made after 11:00 a.m. on Thursday will only be processed for shipping the following Sunday.
- Shipping times may be affected by Public Holidays, extreme weather, war, and other unforeseeable conditions. Unfortunately in these situations, we cannot guarantee the maximum delivery times mentioned above.
The shipping courier will contact you directly to arrange delivery time. Please let them know if you have any additional instructions or requests.
PAYMENTS & RETURNS
Our website offers a variety of secure payment options. We accept credit cards such as Visa, MasterCard, Isracard and American Express. Cards will be charged in NIS and payment information is not stored or held. Additionally, you can easily checkout using Google Pay or the Apple Pay online payment options.
We follow the Israeli Standard Cosmetics Return Policy. Returns can be made within 14 days of purchase. Products must be unopened and returned in their original packaging with no signs of damage.
All packages must be returned to The Flagship at 32 Weizmann Street in Tel Aviv.
Unfortunately, we do not offer a delivery option for returns and take no responsibility for costs resulting from the need to return. All original shipment costs paid for delivery are nonrefundable.
HELP
No problem, we will do everything in our power to help fix the issue at hand. Any order adjustments that are needed will be tended to as long as the order has not yet left The Flagship. Please note that we do not take responsibility or refund shipping costs once the order has been shipped.
Share your dream beauty routines with friends or loved ones by clicking share. Icons of different ways to share will pop-up on the screen, whether it be on social media or via WhatsApp.
Choose your preferred way of communication and the relevant contact and you are ready to share!
Silly as it may seem, sometimes logging out, shutting down the website, and logging back in may provide you with an easy solution. If the problem persists, please reach out to us at 03-5321541 during our normal business hours and one of our team members will help resolve the issue at hand.
If you need help over a weekend, or while the business is closed please email us at [email protected] or leave us a message via WhatsApp or on our socials and we will respond as soon as we can.
Our team members are always ready and available to help you with everything from questions regarding shipping and returns, guidance on how to use our website, product selection, beauty routine advice, and recommendations on our selection of facial treatments.
The KISU Team is available by telephone, on WhatsApp, and on social media – reach out to us during our regular business hours and we will be happy to service you on all your needs.
