FAQs

Not sure which product is right for you? Every item in our boutique is available to test, so you can experience it firsthand before committing. On top of that, we offer a curated selection of sample sachets, allowing you to explore different textures, formulas, and scents—making it easy to discover your perfect match.

At KISU, we know that every skin has individual needs and sensitivities. Therefore, we always recommend first-time visitors to begin with our “A La Carte Facial” which allows us to determine your skin goals and then treat them accordingly; providing your skin with everything it needs on that specific day.

Once we get to know your skin, together, you and your skincare therapist can review your long-term skin objectives and set a more detailed treatment plan for the future.

Think of your skin type as your natural skin mode. It’s the skin you were born with. Skin types can range from combination to dry to oily.

A skin condition is how your skin is reacting to the surrounding world. Internal and external factors such as UV exposure, weather changes, stress, and lifestyle, all can affect your skin conditions. The most common skin conditions are dehydration and sensitivity. Skin conditions can affect all skin types including acnetic skin.

You’re not alone! With hundreds of thousands of products on the market and endless, often conflicting information, the world of beauty can feel overwhelming - even for the most educated beauty junkies.

Let us do what we do best: help you navigate this vast sea of information, understand your skin’s goals, and create a clear plan to unlock its full potential. You can visit the boutique for a personalized skin analysis with one of our expert facialists, or enjoy a facial treatment curated especially for you.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Your payment and personal information are always safe. We do not store your credit card information. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Join our newsletter to get regular updates about the latest and the greatest. Momentary events such as Flash Sales, Free Shipping, or other short promotions are shared via our social media platforms. So keep your eyes peeled regarding everything KISU.

The KISU team is ready to help! We are available by telephone, on WhatsApp, and on social media - reach out to us via your preferred contact method and we will get back to you during our regular business hours.

Sorry to hear that. Below are a few considered options for you to choose from:

BACK IN STOCK

Want to know when the product will be back in stock? It's easy!

If a product is temporarily unavailable, a ‘Notify Me’ option will appear on the product page. Simply leave your email details and we’ll let you know the moment it’s back on the KISU shelves (often sooner than you think).

PRE-ORDER

If a pre-order option is available, you’re welcome to place your order in advance. Please note that choosing a pre-order will delay shipment of the entire order, which will be dispatched only once all items are physically available with our team.

Pick Up: If your order is placed within regular business hours, it should be ready to be picked up within four hours from the time the order is processed. If you have a specific pickup time in mind, please call our team and we will make sure it happens.

Delivery: We are fully committed to making sure that you receive your beauty must-haves as soon as possible. Therefore, your package should be delivered to your doorstep within a maximum of five business days.

Please note the following:

- Orders received after 11:00 a.m. will only be shipped the following business day.
- Orders made after 11:00 a.m. on Thursday will only be processed for shipping the following Sunday.
- Shipping times may be affected by Public Holidays, extreme weather, war, and other unforeseeable conditions. Unfortunately in these situations, we cannot guarantee the maximum delivery times mentioned above.

The shipping courier will contact you directly to arrange delivery time. Please let them know if you have any additional instructions or requests.

Our website offers a variety of secure payment options. We honor Visa, MasterCard and Isracard credit cards. The tickets will be charged in shekels only and the payment details are not kept by us. In addition, you can easily pay using Google Pay or Apple Pay.

No problem, we will do everything in our power to help fix the issue at hand. Any order adjustments that are needed will be tended to as long as the order has not yet left The Flagship. Please note that we do not take responsibility or refund shipping costs once the order has been shipped.

Silly as it may seem, sometimes logging out, shutting down the website, and logging back in may provide you with an easy solution. If the problem persists, please reach out to us at 03-5321541 during our normal business hours and one of our team members will help resolve the issue at hand. If you need help over a weekend, or while the business is closed please email us at kisuboutique@gmail.com or leave us a message via WhatsApp or on our socials and we will respond as soon as we can.

Our team members are always ready and available to help you with everything from questions regarding shipping and returns, guidance on how to use our website, product selection, beauty routine advice, and recommendations on our selection of facial treatments.

The KISU Team is available by telephone, on WhatsApp, and on social media – reach out to us during our regular business hours and we will be happy to service you on all your needs.