Q&A

It's easy - meet Kiso's care questionnaire! Answering 15 simple questions that will allow us to determine your skin type. We will provide you with recommendations for products collected especially for you and help you build a skincare routine that will suit your exact needs.

Enter Kiso's mini bar! There you can choose and prepare your dream skincare routine with minimal commitment. Choose six products in a special size for the price of five and receive a limited edition makeup bag as a gift.

At Kiso, we know that every skin has individual needs and different sensitivities. Therefore, we always recommend to customers who visit for the first time to start with the "A La Carte Facial".

This treatment allows us to get to know you, your skin, together we will figure out what the different goals are and what results you would like to achieve, and after coordinating expectations we will start treating your skin and provide it with everything it needs.

After we get to know your skin in depth, together, you and your therapist can set long-term goals and build a targeted and customized treatment plan especially for you.

Think of your skin type as the natural state. This is the skin you were born with and how it should be when your body and meeting are in full harmony. Skin types can range from mixed, dry to oily.

Skin condition is how your skin reacts to the world and can be affected by external and internal factors such as UV exposure, weather change, stress and an unhealthy lifestyle. The most common skin conditions are dry or sensitive skin. Skin conditions can affect any skin type, including acne-prone skin.

You are not alone! With hundreds of thousands of different products on the market and endless information and conflicting opinions, the current state of the beauty industry can be overwhelming (even for the most seasoned beauticians).

So let us do what we are really good at; Help you fish in a huge sea of ​​information, understand your skin's goals and prepare a clear plan to bring your skin to its full potential.

Simply answer the Kiso skin care questionnaire to get a quick and easy insight into how to properly care for your skin or alternatively for more detailed questions contact our team who will be happy to help you with anything.

We respect you and are committed to protecting your privacy. We may collect identifying information when you visit our site. We also automatically receive and record information in our server logs from your browser, including your IP address, information about cookies and the pages you have visited. We will not sell this information to a third party.

Your payment and personal information are always insured. We do not save your credit card information. Our SSL program is the industry standard and among the best today for secure commerce transactions. It encrypts all personal information, including credit card number, name and address, so that it cannot be read over the Internet.

Join our newsletter to receive regular updates on what's happening in the boutique. Special events such as flash sale, free shipping, recommendations, tips and more, shared through our social media platforms. So keep your eyes open for anything related to Kiso!

The Kiso team is here to help! We are available by phone, WhatsApp and social networks - contact us using your preferred contact method and we will get back to you during the boutique's operating hours.

sorry to hear! You have several options.

BACK IN STOCK

Want to know when the product will be back in stock? It's easy!

If the product is not available right now, the "notify me" option will appear next to the product in your shopping cart at the checkout stage. Be sure to leave your email details and we will make sure to let you know as soon as the product lands back on the boutique shelves.

PRE-ORDER

If you see the pre-order option on the product page, you can place the order as usual. Keep in mind that this can delay delivery times. The complete order will be sent to you only after all the products are physically available on the boutique shelves.

self collection If your order is placed during our business hours, it should be ready for self collection within two hours of the order being processed. If you have a preference for a specific time for self-pickup, contact our team and we will make it happen.

Home delivery We make an effort to receive your must-have products as soon as possible, therefore, your package is expected to be delivered to your door within five business days at the most.

Please note the following:

- Orders placed after 11:00 a.m. on Thursday will only be shipped the following Sunday.
- Orders placed after 11:00 a.m. on Thursday will only be shipped the following Sunday.
- Shipping times may be affected by public holidays, extreme weather, war and other unforeseen conditions. Unfortunately in these situations, we cannot guarantee the maximum delivery times mentioned above.

A courier from the courier company will contact you to coordinate a delivery time. Please let them know if you have any additional instructions or requests.

Our website offers a variety of secure payment options. We honor Visa, MasterCard, Isracard and American Express credit cards. The tickets will be charged in shekels only and the payment details are not kept by us. In addition, you can easily pay using PayPal or Apple Pay.

We operate according to the standard return policy of the State of Israel for cosmetic products. Returns can be made within 14 days of purchase. Provided that the product is not opened and is in its original packaging with no signs of damage.

All packages must be returned to our flagship boutique at 32 Weizman Street, Tel Aviv. Unfortunately, we do not offer a shipping option for returns and do not take responsibility for costs arising from the return process. All original shipping costs paid for shipping are non-refundable.

Add additional information about refund policy.

No problem at all, as long as the order has not yet been distributed from the flagship boutique, we will do everything we can to help you find a solution. Please note that we do not take responsibility or refund the shipping costs once the order has been shipped.

As silly as it sounds, sometimes logging out, closing the site and logging back in may provide you with an easy solution. If the problem persists, contact us at 03-5321541 and our team will assist you.

Our team is always ready and available to help you with everything, wishes regarding deliveries and returns, guidance on the correct and efficient use of our website, selection of compatible products, recommendations for a care routine and advice on our selection of facial treatments.

We are available for you by phone, WhatsApp and social networks - contact us during the boutique's operating hours and we will be happy to be at your disposal.