Website Terms and Conditions

general

Welcome to KISU (hereinafter: the "Site"), operated by Erika Jungreis Ltd. 514651645 (hereinafter: the "Operating Company"). At Weizmann 32, Tel Aviv. The Site serves as an online store that displays and offers for sale various products in the field of skincare and makeup.

Entering the site and any action and/or use of the site, including: browsing and/or browsing and/or browsing the site pages and/or purchasing a product through the site and/or any other use of the site, indicates the customer's agreement to the terms of the regulations below ("the regulations") and the other terms that appear or will appear on the site at the time of use. If the customer does not agree to any of the terms of the regulations and/or additional terms on the site, then he is asked to refrain from making any use of the site, and in particular to refrain from purchasing a product and/or products through the site.

Any use of the site will signify the customer's consent to the site's regulations, the site's confidentiality and privacy policy, and the guidelines and rules of the site and/or the operating company, whether the customer has read them or not.

For convenience only, these regulations are written in the masculine form, but refer to both genders equally. Everything stated in these regulations in the masculine form also refers to the feminine and vice versa, and everything stated in the singular also refers to the plural and vice versa.

The operating company may at any time and at its sole discretion change these regulations. In any case of conflict between the provisions of the updated regulations on the site and provisions appearing in previous versions of the regulations and/or in other publications on the site, the provisions of the latest regulations on the site will prevail, subject to changes applicable according to the provisions of the law, even if they have not yet been updated in the latest regulations on the site.



Guidelines and rules

Any person, including a company, is invited to use the site, including making purchases through the site, as long as he accepts the terms of these regulations, and subject to fulfilling the cumulative conditions detailed below:

  • The user is competent to perform legally binding actions.

  • The user is at least 18 years old.

  • The user has an email account on the Internet.

  • The user holds a valid Israeli credit card, issued in Israel by one of the credit card companies and/or has an active Google Pay account.

The customer may make personal use of the website, provided that the use is for lawful purposes and complies with the provisions of these Terms and Conditions and the provisions of the law. Please note! The customer is solely responsible for his use of the website.

The customer is not permitted to make commercial use of the site, including wholesale purchases for the purpose of selling to third parties, or any other non-personal use.

The customer is not permitted to place advertisements and/or commercial information and/or any other information on the site.

The customer is not permitted to make any illegal or unauthorized use of the site and its contents, including copying, distribution, duplication, display or use for any other purpose.

The customer is not permitted to make any use that may harm the proper and regular operation of the site and/or any of the site's users and/or their rights.

The customer is not permitted to browse the site from a site with illegal or immoral content and/or to link the site to a site with illegal or immoral content.

The Operating Company shall be entitled to prevent any person, including the Company, and for any reason whatsoever, from using some or all of the services on the Site, temporarily or permanently, and without prior notice and without providing a reason or explanation. The prevention of use shall be in accordance with its sole discretion, including but not limited to in any of the following cases:

  • The customer has violated a term of these Terms and Conditions.

  • If the customer's credit card has been blocked or restricted in use in any way.

  • The customer intentionally provided incorrect information during registration and/or thereafter (registering on the website while impersonating another person is a criminal offense and is prohibited by law).

  • The customer committed an act or omission that could harm the operating company and/or anyone on its behalf and/or the proper operation of the site and/or any of the suppliers and/or any third party.

  • The customer committed an illegal act and/or violated the provisions of the law.

  • The customer intends to resell the products purchased through the website to a third party.

  • The customer intends to misuse and/or commit fraud in vouchers and/or coupons issued by the site from time to time and/or in any other services offered by the site.

A customer whose participation on the site has been prevented by the operating company will not be allowed to re-register on the site under a different username.



Customer registration on the website

Before purchasing any product on the site, the customer is required to open a user account. With the help of a user account, the user will be able to perform various actions on the site, including purchasing products, viewing past purchases, scheduling appointments for treatments at the boutique, viewing past or future treatments, making changes to the customer's settings and preferences, etc.

In order to make a purchase, the user will have to fill out a personal information form, including:

  • First name and last name

  • Shipping address

  • Phone number

  • Email address

  • Choose a password

Opening a user account may require the customer to provide additional details and/or be subject to additional terms and conditions that will be published on the site, and which are not detailed in these Terms and Conditions. The operating company once again points out to the customer that the process of registering on the site and opening his user account indicates his agreement to the terms of these Terms and Conditions.

After the customer registers and actively confirms his registration on the site, he gives his consent to receive daily e-mail from the site, the purpose of which is to encourage the customer to purchase products on the site. Also, and at the same time, the customer confirms his consent to receive e-mail from the site when the word "advertisement" does not appear in its title, but only in the body of the e-mail. The customer may, at any time, notify the operating company of his refusal to receive any e-mail from the site, by sending a message to the address kisuboutique@gmail.com Or remove yourself from the mailing list directly through the emails themselves.

It is the sole responsibility of the customer to ensure that the required details are entered correctly when registering for the website services and when opening a user account. The customer is also requested to update the website with any changes to his details, if any. Entering incorrect details may prevent the website from providing the customer with the products he purchased on the website.

The operating company asks the customer to be careful to keep the password he chooses to log into his user account on the site confidential. In order to reduce the risk of leakage of customer information by the customer himself, it is recommended that the customer change the password periodically.

The operating company undertakes that the data provided by the customer when opening a user account on the site will be stored in the site's database only and will not be transferred to any third party without the customer's express consent. This is except in cases where the details or part of them will be transferred to the supplier of the product purchased by the customer and/or to the delivery company, for the purpose of completing the purchase and delivery.

The customer's credit card information is not stored in the website's database and is not accessible to the website's employees and/or the operating company. In addition, any sensitive information provided by the customer when opening a user account on the website is encrypted before being stored in the website's database, and the customer's passwords are encrypted one-way. It should be noted that the website's use of customer information is subject to the website's "Confidentiality and Privacy Policy" as defined in these Terms and Conditions.

Knowingly submitting false information is a criminal offense under the law. The operating company will be entitled to take any legal action against anyone submitting false information, including filing a lawsuit for damages caused to the operating company and/or anyone on its behalf due to disruption of the site's operations and/or the sales procedures on the site.



Purchase on site

Before making any purchase on the site, the customer is required to open a personal user account. With the user account, the customer will be able to perform various actions on the site, including purchasing products, viewing previous purchases, booking appointments for treatments, viewing past and future treatment orders, making changes to the customer's details and preferences, etc. To make a purchase, the customer will need to provide personal details including:

The site offers for sale a selection of skincare and makeup products from various manufacturers and brands from abroad, including facial and body care products, facial and body makeup products, hair styling products, perfumery products and related items (hereinafter: "the products"). Registration as a customer on the site is a prerequisite for purchasing products on the site.

Products

The customer is invited to select products that he wishes to purchase and add them to his shopping cart on the site. At any stage during the purchase on the site, the customer can access his shopping cart and view the products he has accumulated, add more products to the shopping cart or remove products from the shopping cart. After selecting the products, the customer will be invited to proceed to the payment screen on the site to make a payment and complete the purchase. During the payment stage, the customer may be required to complete additional personal details, such as: name and shipping address, telephone number, notes for the courier that the customer wishes to specify regarding this order, etc.

Services

When ordering and paying for a service, the customer will be required to pay an advance of 150 NIS, which will be deducted from the total cost of the treatment, after the treatment is provided at the time of payment.

In order to keep the deposit, the customer is required to cancel the treatment at least three business days in advance (hereinafter: the "Cancellation Period"). If the customer cancels the service within this period, the deposit could be transferred to the customer's next treatment, saved for future purchases (whether it is a treatment or a product purchase), or received a refund to the payment method originally used to pay for the deposit.

If the customer does not have any future treatment scheduled, it is important to note that the advance will only remain valid for one year from the date the advance was first paid. If the customer does not use it within this period, the customer will not be able to receive and/or use this 150 NIS.

If the client does not cancel the treatment within the cancellation period, the advance payment of 150 NIS paid to schedule the appointment will not be refunded to the client.



Payment terms

You can pay for your order using the following methods only: credit card, Google Pay, or Apple Pay.

When paying by credit card, the customer will have to select from a given list the type of credit card with which he wishes to pay for his order. Payment can be made using any type of credit card issued in Israel only, except for a Diners card. Payment by credit card is actually made in the clearing system of the Transila company, which meets the PCI-DSS security standard and is protected by secure and SSL encrypted communication. It is important to note that for security reasons, the operating company does not store the customer's credit card details in its databases. However, at the same time, the customer also has the option of indicating that he wishes to allow the clearing company, Transila, to store his credit card details with it, in order to save himself the need to re-enter his full credit card details with each order. In such a situation, an encoded and encrypted "TOKEN" is created that is stored in the operating company's databases and which is translated exclusively by Tranzila only, for the purpose of payment for the customer's subsequent orders. It should be noted that the encoded and encrypted information "in the token" does not allow anyone, including the operating company, to charge the customer's credit card. Only Tranzila can translate the "token" into the specific credit card details that the customer has stored with it. In any case, the customer can decide to remove his "token" from the operating company's databases at any time, by simply clicking a button in the customer's personal menu under "Payment details."

When paying by credit card (all cards, except for a Debit credit card, which is an immediate debit credit card), the customer may spread the payment into up to 3 equal interest-free installments, subject to the total amount of the order, as follows:

  • If the order amount is over 600 NIS (including VAT), there is the option of dividing the payment into installments.

At the end of the payment stage, the site will issue the customer with a confirmation of the order they placed, which will be sent to the customer to the email address they provided during their registration on the site. Confirmation of the order is issued by the site automatically. Only at a later stage does the operating company or someone on its behalf verify the availability for delivery of the products in the order and verify that confirmation has been received from the credit card company that issued the credit card for the customer that his card is valid in Israel and that it can be withdrawn in Israel and that it can be used to pay for the order in question, or alternatively, if the payment was made by the customer using a Google Pay account, a payment confirmation from Google Pay was received from the operating company.

Acceptance of the order through the site and issuance of confirmation of this order, which will be sent to the customer by e-mail, does not obligate the site and/or the operating company to execute the order and fulfill it and does not constitute evidence of the performance of any actions in connection with the order by the site and/or the operating company. Only the registration and documentation of the receipt of the order from the customer on the site's computers constitute conclusive evidence of the correctness of the actions taken by the site and the operating company in connection with the order.

It is hereby mentioned that in order to ensure the execution of the customer's order, the customer is obligated to provide complete and correct details as required. The operating company hereby states that providing false details is a criminal offense and anyone who does so is subject to the penalties set forth in the law.

Site representatives will notify the customer in the following cases:

  • There is a shortage of stock for the supply of the products ordered. If there is a shortage of stock for the supply of products ordered by the customer, the customer may waive the order for the products in shortage and the site representative will issue an updated order accordingly in coordination with the customer. Alternatively, the customer may cancel his order altogether and the consideration received for this order will be refunded to the customer in full.

  • A refusal to pay for the order placed by the customer was received from the credit card company that issued the customer the credit card and which was used by the customer to pay for the order in question.

  • If the site and/or the operating company receives a refusal to pay for the order from the credit card company or Google Pay, the customer will be required to settle the payment within 7 days from the date the site representative notified him of the refusal. If the customer does not complete the payment settlement within the aforementioned period, his order will be canceled immediately and the site and/or the operating company are not obligated to notify the customer of this.



Warranty for use of the website and product warranty

Entering the site, browsing it, registering on the site, using the site, selecting products for purchase on the site, including but not limited to considerations of suitability to the customer's needs, purchasing products on the site and using them are the sole responsibility of the customer.

The presentation of the products and their suppliers on the site does not constitute an admission by the site and/or the operating company of the nature and quality of these products. All information published on the site regarding the products, their nature and quality, and regarding their suppliers, is information provided to the site by the suppliers, and the site and/or the operating company are not responsible for the reliability and accuracy of this information.

The operating company emphasizes that the information regarding the products appearing on the site, including the various texts, images and videos intended to describe the products, are for illustrative purposes only and that there may be various differences between the product actually received by the customer and the product as it appeared in the image or described on the site, including in color, size, appearance and other characteristics. This does not impose any liability on the operating company, or on anyone on its behalf.

The website and/or the operating company are solely responsible for the delivery of the products ordered by the customer on the website via delivery to the address provided when placing the order. Therefore, the operating company will not be liable for any damages caused to the customer in connection with ordering the products and their use, including but not limited to delays in receiving them from the website via delivery, their non-compliance with their needs, failure to replace them on time or defects in the product.

An exception is a case in which serious defects in the product were discovered, which were discovered immediately upon receipt of the product by the customer and which resulted from serious negligence on the part of the website and/or the operating company and/or the shipping company, resulting from the manner in which the products were stored and/or maintained and/or shipped to the customer. In this case, the customer is entitled to compensation that will be limited to replacing the defective product with a proper product or providing a refund for the defective product, which in any case will not exceed the price paid by the customer for the product.

General liability

The site can be used by the customer as is, and the customer does not have the right to any claim, claim or demand against the site and/or the operating company with respect to the site's characteristics, its limitations or its suitability for the customer's needs and requirements.

The operating company makes every effort to maintain the proper operation of the site. However, it does not guarantee that the service on the site will not be interrupted and/or that it will be provided in an orderly manner without interruptions, breakdowns and/or malfunctions in hardware, software or communication lines. The operating company will not be responsible in any way for malfunctions and/or disruptions in the Internet network and/or communication lines that enable connection to the site, and which will prevent the customer from connecting to the site's servers and making proper use of the site, including but not limited to selecting products and ordering them from the site.

The operating company does not guarantee that the files or links found and/or to be found on the site will lead the customer to active sites. Furthermore, the operating company does not guarantee the content, reliability and accuracy of the files or links on the site and will not bear any responsibility for the use of the links appearing on the site to other sites, including responsibility for their content and the information published therein. The site will not be liable for any damage, direct or indirect, that will be caused or may be caused to the customer, for clicking on the file or link and for reliance on the information obtained through the use of those links.

The operating company and anyone on its behalf may publish commercial information and advertisements through the website using advertising spaces designated for this purpose on the website pages ("banners"). Responsibility for the content of the advertisements published lies solely with the advertisers. The website and/or the operating company has no responsibility regarding the content of the advertisements or their reliability. The publication of information on the website in itself will not be considered an encouragement or recommendation by the website and/or the operating company to purchase the services or products included in the advertisements as aforesaid.



Copyright

All information, whether textual, images or videos appearing on the site, including graphics, design, verbal presentation, trademarks, icons, logos, as well as the manner in which they are edited and presented on the site, are the exclusive property of the site and the operating company and/or someone on their behalf. The operating company prohibits copying, duplicating, distributing, publishing or using any information appearing on the site.



Compensation and indemnity

A customer who violates any of the terms of these regulations, or who performs any illegal action in connection with the site, will be held liable by the site and/or the operating company or anyone on their behalf for indemnification and compensation, for any damage, expense or loss, direct or indirect, including legal expenses and attorneys' fees, that may be caused to the site and/or the operating company jointly and severally, for the said violation or for any illegal action that may be performed in connection with the site.



Jurisdiction

The interpretation and enforcement of these regulations is subject to Israeli law only. Any discussion of a dispute and/or conflict between the customer and the website and/or the operating company in connection with the website's activities and use will be subject to the court in the Central District.



Removal from mailing list

The operating company invites its customers to join the website's mailing list (newsletters). The newsletters sent to customers registered on the mailing list may also contain advertising content about various promotions on the website alongside general content. Removal from the mailing list is easily done by the customer and independently by the customer (without the need for the operator's intervention), by clicking on the "Unsubscribe from the Newsletter" link located at the bottom of each newsletter sent to the customer. Customers can also contact the website's customer service via e-mail at kisuboutique@gmail.com



Customer service and contacting the operating company

The operating company invites every customer and every user and/or interested party to contact it with any questions related to the site, including but not limited to in connection with the site's activities, the products displayed on it, orders placed, products purchased, products received, defects in the product, defects in the service provided on the site or by the site's representative, placing advertisements and banners on the site, the way to enter into commercial relations with the operating company, examining possibilities for cooperation with the site, etc. In all these and other matters, it is recommended to contact the site's customer service by e-mail at kisuboutique@gmail.com

The site's customer service and the operating company's managers are obligated to respond to your inquiry within 3 business days.



Confidentiality and Privacy Policy

Maintaining the privacy of the user and/or purchaser on the site is a top priority at Kiso. To improve the protection of the user's and/or purchaser's privacy, we provide this information regarding our privacy policy and the options available to you while on the site and regarding our conduct regarding the collection of information on the site.

In the order form, you are required to provide personal details (such as: full name, ID card, email address and telephone number). The provision of personal details in the order form is done according to the wishes and consent of the orderer. Filling in the details indicates the orderer's consent to their provision.

The operating company respects the privacy of its customers and is committed to keeping confidential all information that its customers share with it when using the site. However, it is appropriate that every customer on the site should know that:

  • All of the customer's personal information (name, email, etc.), except for their credit card information, will be stored in the website's database only. All of the customer's sensitive personal information is encrypted before being stored in the website's database, and the customer's passwords are encrypted one-way.

  • In any case, the customer's credit card information is not stored in the site's database and is not accessible to the site's employees and/or the operating company.

  • Payment by credit card is actually made through the Tranzila company's clearing system, which complies with the PCI-DSS security standard and is protected by secure and SSL encrypted communication.

  • The operating company undertakes not to transfer the customer's personal information to any other party without the customer's express consent, except in cases where certain details are transferred to the supplier of a product purchased by the customer and/or to Israel Post or the delivery company, for the purpose of completing the purchase and delivery of that product.

  • The customer's personal information in the website's database can be viewed by the customer and he can make changes to it as he wishes. It is worth noting that changes to personal information may introduce incorrect information about the customer or missing information, which may prevent the operating company from providing the customer with his orders.

  • Notwithstanding the above, the operating company will be entitled to transfer the customer's personal information to a third party in cases where the customer has committed an act or omission that harms and/or is likely to harm the site and/or the operating company and/or any third parties, and/or in cases where the customer has used the site's services to perform an illegal act, and/or if the operating company has received a judicial order ordering it to provide the customer's information to a third party, as well as in any dispute or legal proceedings between the customer and the site and/or the operating company.

  • The operating company reserves the right to use the customer's personal information, but without identifying the specific customer, for the purpose of analyzing statistical information and presenting and/or delivering it to other parties.

  • The operating company warns the customer that since this involves performing actions in an online environment, the operating company cannot guarantee complete immunity from intrusion into the website's database by perpetrators of illegal actions.

The operating company therefore asks the customer to be careful to keep the password he chooses to log into his user account on the site confidential. Furthermore, in order to reduce the risk of leakage of customer information by the customer himself, it is recommended that the customer change the password periodically.

In addition, the operating company reminds the customer that after completing his registration on the site and opening a customer account, the customer's subsequent logins to the site from the same computer from which he registered may be carried out automatically by the site system through the use of cookies, which will identify the computer and hence the customer himself. Therefore, it is recommended to ensure an orderly exit from the customer's account at the end of browsing and/or using the site, in order to prevent other users on the same computer from accessing the customer's account.

  • In any case, if a third party manages to penetrate the database stored on the site and/or misuse it, the customer will not have any claim, claim or demand against the operating company.

  • In the event of events beyond the control of the operating company and/or arising from force majeure, the operating company will not be responsible for any damage of any kind, indirect or direct, caused to the customer and/or a third party if any information is lost or if it is used without authorization.