THE BEST IN BEAUTY
Deliveries
An order that has been paid in full and for which there is availability in stock for the supply of the products therein and which has been approved by the operating company, will be sent by the operating company or by a representative on its behalf to the address that the customer entered or provided at the time of ordering.
The delivery date to the customer's address is up to 5 business days from the date the order is collected by the delivery company, unless otherwise stated on the site (for a specific product), or otherwise communicated by the site to the customer, in an e-mail message sent to him or in a telephone call by the site representative to the customer. Business days do not include Fridays, Saturdays, holiday eves and holidays.
The operating company delivers the orders, subject to payment of shipping fees by the customer through a shipping company directly to the customer's address. The regulations of the shipping company through which the orders are delivered apply to each shipment and are binding on the customer, including the provisions of the aforementioned regulations regarding exact delivery times, definition of distribution areas, etc. The operating company will not be responsible for any delay in delivering the order or failure to deliver the order caused by force majeure and/or events beyond the control of the operating company, including strikes in the shipping company, roadblocks, extreme weather, war, or longer waiting times due to the holiday period or other promotional days, etc.
The shipping fees involved in delivering the order will be paid by the customer along with the payment for the products ordered in the order. In the case of an installment sale, the operating company may collect the full shipping fees along with the first payment for the products ordered in the order.
The operating company and/or someone on its behalf, including a representative of the delivery company, may require the presence of the credit card holder and/or the payment method through which the order was paid, as well as to require the presentation of an ID card of the credit card holder and/or the other payment method, and the signature of the credit card holder on the delivery note as a condition for delivering the order to the customer.
If the customer has a complaint regarding a delay in the delivery of the order, he must immediately notify the website by sending a message to the address kisuboutique@gmail.com In which he will detail his complaint. The operating company will review his complaint and if there is indeed a delay that is not caused by force majeure and/or events beyond the control of the operating company, the customer can inform the site that he no longer wishes to wait for the order to arrive. In this case, the site will entitle the customer to a refund in the amount of the payment he paid for that order (100% refund).
If and after the order has been packaged and sent to the customer's address, the customer requests to cancel his order and as long as it is within the cancellation period (as defined in the section "Cancellation of the order by the customer"), the cancellation of the order will entail the customer returning the ordered products to the site at his own expense in usable condition, i.e. in their original packaging, intact and/or unused and/or without damage and/or defect and/or spoilage of any kind (hereinafter: "usable condition"). Only after receiving the ordered products back, and in usable condition, will the site entitle the customer to a refund, less the shipping fees charged to the customer and less the price of products that were not returned or were returned in an unusable condition.
In the event that an order is returned to the website or to the operating company due to incorrect details provided by the customer, the customer will be charged a fee for shipping and handling fees for returning the shipment in the amount of the shipping fees, meaning the customer will be charged double the shipping fees. The method of returning the products is only by collection from the customer's home.
Self-pickup
You can pick up your order yourself without charging shipping fees, for 21 days from the date of order confirmation.
The self-pickup date will be coordinated in advance between the customer and the site representative, and the pick-up will be carried out by the customer from the boutique at Weizman 32, Tel Aviv. If the order is not picked up by the customer by the end of 21 days from the date of order confirmation, the order will be canceled, and the operating company will give the customer a credit voucher to place a repeat order on the site in the amount of the canceled order.
The operating company hereby states that in any case the payment will not be refunded to the customer for an order placed by the customer and which has chosen self-collection and which was not collected within the said time period and was therefore canceled, and the customer agrees that he will only receive a credit voucher from the website or the operating company as stated.
Cancellation of an order by the customer
The customer may cancel his order by sending a cancellation notice to the website address kisuboutique@gmail.com Or by telephone to a representative of the site or the operating company, as defined in the provisions of the Consumer Protection Law, 5741 – 1981 (hereinafter: "Consumer Protection Law").
Cancellation of the order is possible from the date of placing the order until 14 days from the date of receipt of the order by the customer, or in the case of self-collection, up to 14 days from the date of receipt of the notification from the website or the operating company that the order has been packed and is waiting for the customer to collect it himself as specified in these regulations. This period of time is defined as the cancellation period (hereinafter: the "Cancellation Period").
If and after the order has been packaged and sent to the customer's address, the customer requests to cancel his order, and as long as it is within the cancellation period, the cancellation of the order will entail the customer returning to the operating company at his expense the products in the order in usable condition, i.e. in their original packaging, intact and/or unused and/or without damage and/or defect and/or spoilage of any kind (hereinafter: "usable condition"). The original purchase invoice sent to the customer along with the order must be attached to the return.
Only after receiving the ordered products back will the site grant the customer a refund calculated according to the amount the customer paid for the returned products, minus the shipping fees charged to the customer, minus the price of products that were not returned for any reason or were returned in an unusable condition, and minus a cancellation fee at a rate not to exceed 5% of the order amount or up to 100 new shekels, whichever is lower (hereinafter: "Cancellation Fee"). The customer's refund will be credited by crediting the payment method with which the customer paid for the order that he canceled.
In the event of a cancellation of an order for products due to a defect in the products provided in the order or due to a discrepancy between the products provided and their description on the site, the payment method used by the customer to pay for the aforementioned products in that order will be credited. The credit to the payment method will be in the full amount (100% refund) of the full price charged to the customer for those products.
Alternatively, the customer may choose to order identical or different products in place of the products whose order was canceled. In this case, the website or the operating company will send the replacement products to the customer (self-collection is also possible in this case). For the purpose of monitoring and improving customer service, the customer will return the products whose order was canceled to the operating company for inspection of the defect or malfunction that caused the discrepancy.
A product that is provided to the customer without charge, such as a bonus product, a gift product, etc., and which is returned by the customer to the operating company, the customer will not be given a refund for this return.
Cancellation of a reservation by the operating company
The operating company may cancel, at its sole discretion, for any reason, and at any time, a customer's order, in whole or in part, before the order has been sent to the customer or before it has been received by him.
Notification of the cancellation of the order will be provided to the customer by sending a message to the customer's email address that he provided when placing the order or by telephone by the site representative. The site and/or the operating company will not charge the customer for placing this canceled order, and if the customer has already been charged for this order, the payment method with which the customer paid for this order will be credited with the full amount charged (100% refund).
Notification of order cancellation will not be provided to the customer if the reason for canceling the order is related to receiving a refusal to pay from the credit card company that issued the credit card used by the customer to make the payment or a similar refusal received from Google Pay.
If the cancellation of the order in question was due to products for which the supply stock was exhausted, the site and/or the operating company will be entitled to offer the customer alternative products of equivalent value.
A customer who has not been charged for a canceled order or who has already been refunded for a charge that was made will not be entitled to make any claim and/or demand any demand and/or claim any claim from the website and/or the operating company for the cancellation of the order in question.
For any cancellation of an order, the site and/or the operating company will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer or another third party, including but not limited to damage due to the purchase of an identical product at a higher price from a third party.